MicroCenter actually read the blog, and a customer service rep contacted me to make things right.
A very impressive display of customer service, and I was pleasantly surprised.
So maybe their customer service is more like post-Perestroika Soviet Union, rather than the current Russian mob and KGB run Russia of today.
Or maybe the analogy just doesn't hold.
Anyhow, let's take a few important lessons from this:
- My blog is so damn famous customer service reps throughout the land read it
- My blog is obviously "cool" and therefore companies want me to endorse their products
- Best Buy is still staffed by rapists and ex-cons, and their customer service representatives rarely talk to you. Here's how it went for this customer who was having trouble with his phone: